SHIPPING & RETURNS
SHIPPING POLICY
We aim to make your shopping experience with Zaluvra simple and enjoyable.
Orders are carefully processed before being dispatched. Delivery times may vary depending on your location, product availability and the shipping method selected at checkout.
Shipping costs and estimated delivery times will be displayed during checkout before your order is confirmed.
Once your order has been dispatched, you will receive a confirmation email with tracking information whenever available.
Please make sure your delivery address is correct before completing your purchase. Zaluvra cannot be held responsible for delays caused by incorrect or incomplete address information.
RETURNS & REFUNDS POLICY
We want you to be happy with your Zaluvra purchase.
If you change your mind, you may request a return within 14 days of receiving your order, in accordance with applicable UK consumer regulations.
Returned items must be unworn, unused and in their original condition, with all tags attached. Certain items may not be eligible for return for hygiene reasons or where otherwise permitted by law. Your statutory rights are not affected.
To request a return, please contact us at contact@zaluvra.com. Once your return request is approved, we will provide the return instructions and return address by email.
Return shipping costs are the customer’s responsibility unless the item is faulty, damaged or incorrect. In those cases, please contact us as soon as possible so we can assist you.
Approved refunds will be processed to the original payment method. Please allow up to 14 days for the refund to be processed after the returned item is received and approved.
We do not currently offer direct exchanges. If you would like a different size, colour or item, please request a return and place a new order.